Kaweco items come with a two-year warranty. If an issue arises with your Kaweco product within two years of purchase, please contact JetPens. Please include your order number and a description of the issue.

If you experience an issue with your LAMY item within 30 days of purchase, please contact JetPens. Past 30 days, LAMY prefers for customers to contact them directly for repair and warranty assistance.

Email: repairs@lamyinc.com
Phone: 520-395-0183
Mailing Address:

4729 E Sunrise Drive
PMB #406
Tucson, AZ 85718

Pelikan prefers to handle all issues with their pens through Chartpak, their official US repair center.

Email: penrepair@chartpak.com

Pilot prefers to handle all issues with the following pens directly:

• Custom 74
• Custom 743
• Custom 823
• Custom 845
• Custom Heritage 92
• Custom Heritage 912
• Custom Heritage SE
• Custom Urushi
• E95S
• Falcon
• Heritage
• Prera
• Sterling Silver
• Vanishing Point
• Vanishing Point Decimo
• Vanishing Point LS

For issues with the above pens, please contact Pilot Corporation of America.

Contact Page: https://pilotpen.us/CustomerService
Phone: 904-645-9999
Mailing Address:

Namiki Repair
Pilot Corp. of America
3855 Regent Blvd.
Jacksonville, FL 32224

For issues with other Pilot pens, please contact JetPens within 30 days of purchase.

Sailor prefers to handle all issues with their pens through ITOYA, their official US repair center. Sailor pens come with a one-year warranty. Additional repair services may be available on a case by case basis after one year.

Contact page: https://itoya.com/contact-us/
Email: returns@itoya.com
Phone: 310-527-4170

TWSBI prefers to handle all repairs and replacements directly.

Contact Page: http://www.twsbi.com/pages/contact
Email: twsbiinc@gmail.com

Visconti prefers to handle all issues with their pens through Coles of London, their official US repair center. Visconti pens come with a two-year warranty.

Contact Page: https://www.colesoflondon.com/service